At BrightAroma, every product is lovingly handcrafted, deeply rooted in Indian culture, and brought to life by local artisans. Because of the unique and made-to-order nature of our products, we do not accept Return & Refund Policy once an order is confirmed and delivered.
🙏 Why We Don’t Accept Returns or Refunds
- Each product is crafted individually, not mass-produced.
- Returns affect the livelihood of artisans and disrupt our eco-conscious production process.
- This policy helps us maintain fairness, sustainability, and quality.
🛡️ Damaged or Defective Items?
We ensure safe packaging and quality checks, but if your item arrives damaged or defective, please contact us within 48 hours of delivery at:
📧 connectbrightaromaa@gmail.com
Please include:
- Clear photos/videos of the damage
- Your order ID
- An unboxing video (if available)
We’ll review the case and provide a replacement or store credit, if applicable.
❌ Order Cancellations
- Orders can be canceled within 2 hours of placing them.
- Once processing begins, cancellation is not possible.
🙌 A Note from Team BrightAroma
By supporting BrightAroma, you’re not just buying home decor — you’re becoming part of a movement that celebrates Indian culture, tradition, and craftsmanship. Your understanding helps us protect the value behind each product and the people who make them.