Cancellation Policy

📦 Order Cancellation Guidelines:

1. Time Frame for Cancellation
   • Orders can be cancelled within 1 hour of placing the order.
   • After this time, your order may already be in processing or shipped and cannot be cancelled.
2. How to Cancel
   • To cancel, please email us at connectbrightaromaa@gmail.com with your Order ID and reason for cancellation within the 1-hour window.
3. Cancellation After Dispatch
   • Unfortunately, we cannot cancel orders once they have been shipped.
4. Refund for Cancelled Orders
   • If your order is successfully cancelled within the eligible window, a full refund will be processed to your original payment method within 7–10 working days.
5. Prepaid & COD Orders
   • Cancellation terms apply equally to prepaid and Cash on Delivery (COD) orders.
6. BrightAroma’s Rights
   • We reserve the right to cancel any order due to unforeseen issues such as product unavailability, invalid address, or technical errors. You will be notified and refunded promptly in such cases.

📝 Need Help?

If you need assistance with your order, contact our support team at
📧 connectbrightaromaa@gmail.com