At BrightAroma, every order is more than a package — it’s a piece of tradition, handcrafted with love and care. We aim to deliver your products safely and promptly, while maintaining full transparency in our Delivery & Shipping Policy
📦 Order Processing Time
- All orders are processed within 1–2 business days.
- Handmade or customized items may take 1–2 extra days for careful packaging and quality checks.
- Orders placed on Sundays or public holidays will be processed the next business day.
🚀 Shipping Timeline
- Standard delivery time: 3–7 working days (depending on location).
- Remote areas or special situations (weather, festivals) may experience minor delays.
- Once shipped, you will receive a tracking link via email/SMS.
🇮🇳 Delivery Coverage
- We currently ship across all serviceable pin codes in India.
- International shipping is not available at this time.
💰 Shipping Charges
- Free Shipping on all prepaid orders above ₹799.
- For orders below ₹799, a standard shipping fee of ₹49–₹99 may apply based on location.
🔐 Secure & Safe Packaging
Every product is packed using eco-conscious and damage-resistant materials to ensure it reaches you in perfect condition.
📫 Failed Deliveries / Reattempts
If a delivery attempt fails due to incorrect address or unavailability, the courier may attempt up to 2 more times. Please ensure correct contact details while ordering.
📦 Delayed or Missing Deliveries
If your order is delayed beyond 7 working days or you haven’t received tracking info within 48 hours, kindly contact us at:
📧 connectbrightaromaa@gmail.com
🙏 Our Promise
We’re committed to bringing your culture home — with timely delivery and customer-first support. Thank you for choosing BrightAroma and supporting India’s artisans.