Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Effective Date: [26 July 2025]
Website: www.BrightAroma.com
Entity: BrightAroma | Proprietor: Shashi Shekhar | Based in India
By accessing, browsing, or using this website, you (“User”, “Customer”, or “You”) agree to comply with and be legally bound by the following Terms & Conditions. These terms constitute a binding agreement under applicable Indian laws.
1. Introduction
BrightAroma is a registered Indian brand dedicated to offering handcrafted and ethically sourced home décor items. These Terms govern all users, visitors, and customers using the website.
2. Eligibility & Account
- You must be 18 years or older to make purchases.
- You agree to provide accurate, truthful, and updated account and payment information.
- BrightAroma reserves the right to deny access, refuse service, or terminate accounts at our discretion.
3. Intellectual Property Rights
- All content, including text, graphics, logos, product photos, audio, video, icons, software, and code, is the intellectual property of BrightAroma and protected under the Indian Copyright Act, 1957.
- Unauthorized use, reproduction, duplication, resale, or exploitation of any content for commercial or personal gain is strictly prohibited.
- Trademarks and branding are protected under The Trademarks Act, 1999.
4. Product Information, Pricing & Availability
- We make every effort to display products as accurately as possible, but handmade items may vary slightly.
- All prices are listed in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
- BrightAroma reserves the right to modify or discontinue any product without notice.
5. Order Acceptance, Payment & Refunds
- All orders placed are subject to final acceptance and availability.
- Payment must be made in full via approved payment gateways (Razorpay, UPI, Net Banking, etc.).
- We reserve the right to cancel any order suspected of fraud or abuse.
- We do not accept returns once the product is delivered, as all our products are handcrafted and made-to-order with utmost care. We appreciate your understanding and support for local artisans.
6. Shipping, Delivery & Risk of Loss
- Shipping is available across India. International shipping may be added later.
- Orders are processed within 24–48 hours and delivered within 3–7 working days.
- Title and risk of loss for all products pass to you upon delivery by the courier.
7. Returns, Cancellations & Exchange
- Returns are accepted only for damaged, defective, or wrongly delivered products, reported within 48 hours of delivery.
- Products must be unused, with original packaging.
- Cancellations are accepted before dispatch. Once shipped, cancellation is not possible.
- We do not offer trial or satisfaction guarantees unless explicitly stated.
8. Warranties & Disclaimers
- All products are provided “as-is” and without any warranties, express or implied, unless stated.
- We do not guarantee that the website will be error-free or uninterrupted at all times.
- No oral advice or written information shall create a warranty not expressly stated.
9. User Conduct
- You may not use this website for any unlawful, abusive, fraudulent, or harmful purposes.
- You agree not to post or transmit anything that infringes upon third-party rights or violates any applicable law or regulation.
- We may suspend or terminate your account for any violation.
10. Limitation of Liability
- BrightAroma shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profit, data, or business, arising out of the use or inability to use the site or products.
- Our total liability shall not exceed the amount paid by you for the specific product.
11. Privacy & Data Protection
- Your personal data is processed in accordance with our [Privacy Policy] and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the IT Act, 2000.
- We implement strong security measures, including SSL encryption and PCI-DSS compliance, to protect your data.
12. Third-Party Links
- Our site may contain links to external websites. We are not responsible for the content, privacy practices, or accuracy of third-party sites.
- Access to such websites is at your own risk.
13. Force Majeure
BrightAroma shall not be held liable for delays or failure to perform due to events beyond our control, including acts of God, natural disasters, cyber attacks, governmental actions, strikes, or pandemics.
14. Governing Law & Jurisdiction
- These Terms shall be governed by and interpreted in accordance with the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of courts in Patna, Bihar, where BrightAroma operates.
15. Dispute Resolution
- For any disputes, users are encouraged to first contact us at connectbrightaromaa@gmail.com for an amicable resolution.
- Unresolved issues may be referred to arbitration under the Arbitration and Conciliation Act, 1996.
16. Modifications to Terms
- BrightAroma reserves the right to update or change these Terms at any time. Continued use after updates signifies acceptance.
- We recommend reviewing this page regularly.
17. Contact Information
For any legal queries, disputes, or feedback, please contact:
📧 connectbrightaromaa@gmail.com
🏢 BrightAroma, Bihar, India
🪔 “BrightAroma is more than a brand — it’s a cultural movement to bring heritage home.”